Are you skilled in resolving complex system and networking issues and passionate about leading a team? If so, we are looking for you.

Our company is seeking a System Administrators Team Lead to join our team, where your expertise in leadership, system management, and network management will help keep our technology top-notch.

Ready to take on the challenge?

Discover what it takes to become part of our team 💛

What you will do:

• Manage the work of a team of system administrators and DevOps professionals;
• Ensure the stable operation of server infrastructure based on Linux and Windows Server;
• Monitor infrastructure to ensure high availability and optimal system performance;
• Manage and support mobile and desktop devices using MDM/UEM solutions;
• Ensure infrastructure protection in accordance with cybersecurity standards in collaboration with the cybersecurity department;
• Implement and maintain security policies, access management, and control based on Active Directory and Azure AD;
• Manage and support services hosted on AWS and Azure;
• Make decisions related to the development and scaling of the company’s IT infrastructure;
• Manage and maintain documentation and technical documentation.

What you need to succeed in this role:

• 3+ years of experience in a system or network administration;
• Knowledge of computer networks and protocols, including basic network topology, OSI model, and network protocol principles;
• Experience with cloud platforms (AWS, Azure, Google);
• Experience with Linux (Iptables, firewall, init;d, system, memory/storage, file systems, virtualization), ability to use system utilities (grep, awk, htop, atop, iotop, etc;);
• Experience with Windows Server;
• Experience with network equipment: Mikrotik, D-Link, TP-Link, Ubiquiti;
• Ability of configuring hardware (servers and computers), and troubleshooting hardware issues;
• Experience with Active Directory, Azure AD, IdM, MDM/UEM;
• Experience with video surveillance and access control systems;
• Ability to automate work using Bash scripting;
• Knowledge of cybersecurity standards;
• Written and spoken English from Upper-Intermediate (B2) level or higher;
• Willingness to implement changes, make decisions, and manage a team;
• Strong soft skills in user communication, team work and proactivity.

Will be a plus:

• Experience managing a team;
• Experience with Asterisk, Postfix;
• Experience with database administration (MySQL/Postgres);
• Experience with Docker;
• Experience with macOS;
• Knowledge of Python.

Benefits:

• Business hours;
• Creative and unique art offices (see for yourself);
• Inclusive international environment;
• Compensation in USD;
• Paid intensive training and probation;
• Mind-blowing corporate events and social activities;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.

Who we are:

Our company is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. 

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. 

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.