Alcove's platform enables shared housing in any rental property. We provide renters with everything they need to find move-in ready homes and roommates, and we provide homeowners with a suite of tools to increase rental income and manage tenant logistics.

We are looking for High-slope, customer-facing hire with 2–4 years of experience (CS, ops, consulting, or finance). Must be excellent on the phone, able to simplify complex workflows, and comfortable owning high-stakes customer relationships. Bonus for high-growth marketplace or early-stage startup experience.

What you'll do:

• Run onboarding calls with new landlords, walking them through Alcove’s model, expectations, and marketplace.

• Take ownership of the homeowner experience for the first 30-60 days, serving as their primary point of contact to ensure successful lease-ups.

• Work closely with vendors, tenants, and internal operations teams to launch homes and resolve any issues that arise.

• Handle a high volume of customer communication across phone, Zoom, and email, managing escalations and solving real-time operational problems.

• Drive improvements to our processes, product, and documentation by identifying breakdowns and collaborating with engineering on new features.

• Manage and coordinate with Tier 1 off-shore support associates to ensure a seamless customer experience.

Why candidates should join

High-Ownership Role from Day One This isn't a typical CSM role where you're following scripts. You'll have incredible autonomy to make decisions and use your creativity to solve problems. Colin emphasized this is an opportunity to work on the team that defines how Alcove interfaces with its customers.

Fastest Internal Growth Path You'll touch every part of the business - sales handoffs landlord customers tenant customers operations team and engineering. This breadth of exposure creates rapid career progression opportunities. Colin specifically called this "one of the fastest internal growth positions we can push out."

Direct Product Impact You're the "first and last line of defense" on the customer side. Your feedback and learnings go directly into core platform and product development. You'll work closely with engineering on new releases.

Strong Business Foundation Alcove has reached 7-figure ARR with 75% margins and operates with contribution margin-positive profitability. They've raised $13M from top VCs and are backed by CEOs from Grubhub Lime Pinterest and more. This isn't a risky early-stage bet.

Competitive Compensation Growth The starting range is $100K-$150K, with strong potential for rapid progression. We prioritize rewarding high performers through meaningful increases in responsibility, compensation, and equity over time.