We are a healthcare store that makes it delightfully simple to shop for any type of care. We provide upfront cash and insurance prices for virtual and in-person visits, prescriptions, labs, imaging, and more.

We’re looking for a hands-on Product Designer to help shape the end-to-end patient experience — from the moment someone arrives with an intent (“I need care”) through booking, care delivery, and follow-through (labs, prescriptions, referrals, and next steps). This is a role for someone who wants real ownership, sweats the details, and is excited to design in the messy realities of American healthcare.

You’ll work closely with a Product Design Lead and partner directly with engineering and clinical/ops stakeholders. We’re a small team, so you’ll have a big surface area and meaningful autonomy. Design here isn’t just decoration — it’s a lever for product strategy, conversion, trust, and care outcomes.

Some interesting problems you’ll get a chance to work on:

• Design the “front door” to care: how customers shop for and understand options across visits, prescriptions, labs, imaging, and referrals

• Reimagine the booking experience end-to-end: signup, questionnaires, insurance lookup + capture (including manual entry and photo capture), appointment selection, and payment

• Overhaul the patient account/dashboard experience, including care history, upcoming steps, and ongoing management of care

• Create a system for clear, timely communication: SMS/email reminders, visit logistics, and next-step guidance that reduces drop-off and confusion

• Design the care plan and follow-through experience after a visit: visit summaries, diagnoses, orders, and action flows for prescriptions, labs, referrals, and follow-ups

• Ship a steady stream of “feature V2s” that materially improve conversion and outcomes (insurance onboarding, checkout, lab results, notifications, etc.) while maintaining a high bar for craft

• Contribute to internal clinical/ops tooling as needed when it unlocks better care delivery or fixes critical workflow bottlenecks

Requirements

• 2 -​ 6 years of experience as a product designer working on modern user interfaces
• End-​to-​end design capability from idea and architecture decisions through delivering polished mocks
• Consumer focused product/service experience is required

Nice to have

Work on healthtech/care or e-​commerce platforms

Why you should join

• Transforming an outdated industry and driving better health outcomes

• Working side-by-side with the former founders of PillPack (excited to Amazon in a $1bn deal)

• Recently closed $32m Series A and rapidly scaling at this inflection point

• Hybrid model and a collaborative work environment

We make it delightfully simple to get the best healthcare in the world, with fast access and upfront pricing.

We are on a mission to transform outpatient care access—ensuring every patient, regardless of insurance or condition, gets timely, expert guidance on their next best clinical steps.